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Integrating IT with the Business
Today businesses expect IT to be not just a technology provider but also an engine for growth. This expanded role challenges IT to deliver high-quality, business-oriented services while coping with escalating technology complexity and diversity and driving down costs. IT needs a unified management approach that directly links IT to the business and increases efficiency through well-controlled automation.
Business Service Management (BSM), the most effective approach for managing IT from the perspective of the business, is now defined and recommended within ITILv3. BSM provides an ideal strategy to facilitate ITIL adoption. It combines best-practice IT processes with a shared view of how IT services support the basic business priorities of growing revenue, reducing cost, and lowering risk.
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EMA Radar For Business Service Management (BSM): Service Impact Q3 2010 Summary
This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. The very term, "Business Service Management" (BSM) is far from linear in meaning, and it's safe to say that each of the fourteen vendors here represents a unique design point, each of which is relevant in its own way to supporting BSM requirements.
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MphasiS ITO Services
Mphasis'S strong ITO pedigree coupled with highly qualified analysts and world-class toolsets help deliver Infrastructure Services in the most consistent, predictable and cost-effective manner. MphasiS helps optimize client's infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) and a proven Global Service Network.
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Better Incident Management for Better Service Performance
This white paper provides a recommended set of practices covering people, processes, and tools that will enable an IT organization to prioritize incidents based on business impact and more quickly restore services to operation.
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Acronym Confusion: APM, BPM, BTM - What's the difference?
Business Transaction Management (BTM) is one of the fastest growing areas of the IT Management market. In this podcast, TRAC Research discusses key trends in the IT and BTM markets with Russell Rothstein, Vice President of Product Marketing at OpTier.
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MphasiS Infrastructure Technology Outsourcing (ITO) Services
MphasiS provides operational management of your complex IT infrastructure environments - remotely and on-site, 24 x 365. MphasiS Remote Infrastructure Management (RIM) portfolio consists of a whole gamut of services to effectively manage your data center, network, workplace and security services. Our solution integrates industry-leading expertise, a proven IT services methodology, and innovative management technology.
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Making the Case for Application Performance Monitoring
Effectively monitoring the performance of your business critical applications can be quite the undertaking in today's complex IT environments. This interview with Carl Eberling, VP & GM, Monitoring and Virtualization Business Unit, Quest Software focuses on the importance of APM and will provide valuable insight into strategies that will not only help you manage both your virtual and physical infrastructure, but also address the challenges that are plaguing your most critical IT projects.
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Optimizing the End User Experience For Business-Critical Applications
Whether you have internal users, external users or partners driving adoption, retaining them and maximizing their experience is a key measurement of application and service effectiveness. This webcast shows you how to improve application effectiveness, view the real needs of your customers, enhance the overall application end user experience, and resolve business impacting problems faster.
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IT Silos Aren't Going Away...and They Shouldn't
Julie Craig and IT industry veteran, Carl Eberling discuss how top companies are using leading approaches to Application Performance Monitoring(APM) to bridge information silos instead of break them down. These companies are able to be proactive instead of reactive, see IT as a strategic weapon instead of just a cost center, and be more profitable.
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ITIL- Delivering Real Value in a Downturn
In the midst of a downturn thoughts can move to survival across board budget cuts. While cutting costs may be essential, applying the same type of cuts within every department can make things worse.
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Windows 7 Migration Services
Windows 7, Microsoft's latest iteration of the desktop operating system, provides improved security, faster response and better user experience. In today's IT enabled enterprise, employees rely heavily on their workstation to carry out their day to day tasks.
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MphasiS Workplace Services
MphasiS Workplace Services can help ensure optimal performance of your workplace by helping deploy appropriate desktop solutions and providing a comprehensive service to monitor and manage desktop applications. MphasiS Workplace Services help customers maintain highest level of workplace performance while lowering operational costs and ensuring uptime.
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Managing IT as a Business
When Beth Perlman joined Constellation Energy seven years ago, their IT department was a siloed organization with four different CIOs leading individual business units. A lot has changed, Perlman discusses her role as CIO in this ITO America thought-leadership editorial.
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Axios ITILv3: The Future is Here
Over the past two years, as the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL.
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Vision for Dynamic Business Service Management
IT organizations can start to reap the tactical and strategic advantages offered through initiatives that focus on consolidating infrastructure management, implementing service management best practices, improving application performance and service levels and automating the data center.
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