ITO America Business Technology Publication
 
              
About ITO America
IT Optimization Solution Centers
CIO Resource Centers
BSM & ITILv3
BI
Customer Centric Enterprise and Customer Experience Management
Data Center Optimization
Data Center Security and Integrity
Enterprise Mobility
Green IT and Energy Efficient Data Centers
SaaS and Cloud Computing
Service Oriented Architecture and BPM
Unified Business Communications
Virtualization and Data Center Automation
WAN Application Delivery
CIO Thought Leadership and Contributions
 Podcasts
Videos
Webinars
Business Technology Analyst Partners and Media Partners
ITO America Testimonials and Previous Clients
ITO America Media Kit
ITO America Information Technology Optimization News
Contact ITO America staff
ITO America IT Industry Events
ROI Analysis

Business Technology Whitepapers and Articles
Business Technology Article
PDF Document Download

Document:

Forrester Tech Horizons Report: A Step Toward Business Service Management (BSM) 2.0 - Is Business Transaction Management The New BSM?



You must be a logged in to view this document.

Click here if you've lost or would like to change your password?
Register on ITO America Business Technology website

Register on ITOAmerica.com and gain access to countless articles, podcasts, videos and more, contributed by some of the top minds in business technology!


E-mail:
Password:
Verify Password:
Password must be 7-15 characters in length.
Articles in Business Technology
Excerpt:

OpTier's fundamental proposition is to expand on the fundamental concept of managing services from the business perspective by providing visibility into the individual transactions that compose a service. This mapping of services to infrastructure technologies provides IT with the ability to not only understand the service level received by business users but also pinpoint accurately where problems are and communicate with the business, armed with clear and documented facts. This should make IT more efficient by improving the quality of service while reducing costs. As such, we believe that OpTier is a solution that represents the next step in the evolution toward the next generation of BSM tools.