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Emergence of the IT Strategists
Rick Bylina, Sr. Product Marketing Manager, Motorola's Good Technology Group on how the role of IT executives is shifting from tactical operations-level management to more of a strategic position within the organization.
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Controlling Our Destiny
Jeff Dols, Wells Fargo Wealth Management Group, tells ITO America how the business can drive IT investment decisions using Business Architecture and Process Modeling
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Business Process Emphasis and SOA Projects Drive BPM Suites' Growth
Connie Moore, VP & Research Director, Forrester, explains how business process management suites have reached mainstream status in many organizations.
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Aiming for Organizational Nirvana
Farhat Ali, President & CEO, Fujitsu, discusses how to create a sustainable process-centric organization.
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The Key to a Customer Centric Enterprise
Companies needs differ when it comes to customer relationship management (CRM). Even divisions within the same organization face disparate CRM challenges. Some need a quick fix for a single issue, others seeks a CRM solution that can tackle multiple customer-facing processes.
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Signs of the Times
From iPhones to Wikis. From Facebook to Blogging. The lexicon of mainstream technology is vastly different to what it was a mere five years ago. As society keeps pace with technological change, businesses - including banks - must do the same. To do so requires a commitment both to the customer and to innovation.
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Opening Up
In today's organizations, it's important to open up as much as you lock down, Renee Guttmann, VP, Information Security and Privacy Officer for Time Warner Inc., tells ITO America how communications and engagement support the business just as much as day-to-day information security.
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FrontRange Foundation Architecture
A real-time enterprise and the ability to have accurate and accessible information from your CRM and Service Management solutions are desires expressed by CIOs and business users worldwide. Despite the challenges, realizing this vision has its obvious advantages: operational inconsistencies are eliminated and users gain real-time access to accurate information to run your business.
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Business Process Management on an SOA Foundation
Organizations seeking to deliver business process management (BPM) on a service-oriented architecture (SOA) have traditionally been faced with one of two compromise solutions: a workflow approach with limited connectivity or an integration approach with limited BPM functionality. This paper describes a unified architecture for BPM in an SOA environment that overcomes these limitations.
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Vision for Dynamic Business Service Management
IT organizations can start to reap the tactical and strategic advantages offered through initiatives that focus on consolidating infrastructure management, implementing service management best practices, improving application performance and service levels and automating the data center.
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Software Manufacturers and Embedded BI: The Build Vs. Buy Question
From BI best practices to embeddability and time to market, there are important questions to address when a software manufacturer weighs the "build vs. buy" decision.
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Security in the Any Era: Balancing Risk, Cost, and the User Experience
VeriSign, a trusted provider of Internet infrastructure services, offers a layered systematic approach to threats on security.
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Saving the Day from Downtime and Other Villains: IT Optimization
In today's dynamic business environment, IT is asked to play a far more crucial role than ever before.The work of key professionals is so closely tied to IT that they cannot function without it.
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Quick Guide to Driving Business Value from ITIL Initiatives
Bomgar Corporation, a leading provider of remote support solutions, is the first provider in this space to embrace ITIL best practices in the
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Perspectives in the Intelligent LifeCycle Series
Intelligent LifeCycle covers a general approach that can be used for assessing application performance over any WAN and Internet link and address specific application and emerging architecture issues.
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ITO America Exclusive Q&A: Jimmy Wales, Founder, Wikipedia, Co-Founder, Wikia Speaks About Search 2.0
Glenn Willis, Publisher-in-Chief, ITO America, talks to Jimmy Wales about the future of Wikia, web innovation and what's right with Search 2.0 at the moment.
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Getting to Single Contact Resolution
Why your traditional contact centre is bad for your business
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