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IT Management Obstacles in a Fragmented Smartphone Market
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Based on this new and increasing demand, combined with economic pressures, many organizations are now allowing employees to choose their own mobile devices and service plans versus having the corporation make those decisions for them. As a result of this trend toward "individual liability," CIOs and IT managers are facing both opportunities and challenges, including great potential for reduced costs and higher productivity, but also increased management and security burdens and risks as their overall mobile deployments grow and become more heterogeneous.
According to a recent Forrester report by Analyst Ted Schadler, "in this era of Technology Populism, where consumer IT is often better than enterprise IT, it sometimes just makes sense to give employees the freedom to chose the tools they want." Unfortunately, there are still many organizations that are stuck in supporting a single mobile system, despite the fact that device makers are also becoming more competitive in the enterprise market.