Over the past two years, as the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL.
ITIL's Chief Architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version, launched on May 30th 2007, provides major benefits to existing ITIL practitioners, and those considering adopting ITIL.
Over its 20 year history, ITIL has spawned an entire community of practice, along with an industry of product and service vendors who believe in ITIL's many benefits. The vendor community serves up ITIL expertise in three main areas:
- Consulting Services
- Technology Solutions
- Accredited ITIL Training
IT service transformation often involves a shift in the vision and focus of an IT organizations. This will often require organizational cultural change. Third party expertise is often a major selling feature in gaining unbiased, objective advice in ITIL implementations and maturity improvements.
The best of breed ITIL consultant will have seen and heard it all before and will be well positioned to help you make the most compelling business case for ITIL adoption as well as providing the skills to get you there.
ITIL V3 devotes many pages of guidance, drawn from the experience of industry experts and will help guide you in managing organizational and cultural changes effectively to gain improvements in your service management practice.