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Developing a Customer Centric Enterprise is crucial in differentiating a company and paving the road for long-term success. Today, business growth often depends on focusing on the needs of customer relationships in order to improve marketing, sales and other customer service processes.
For many organizations, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) are easy concepts, but a hard reality.
There are certain basic elements that every organization needs to get right to effectively manage their customer relationships. Solid foundations can be built by developing a clear CRM vision and strategy, focusing on compliance, security, rationalized platforms, ensuring good data quality and delivering a positive customer experience. However, for a business to compete and grow, it needs innovation not only of its products, but in how it attracts, keeps, and extends relationships with its customers.
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The Key to a Customer Centric Enterprise
Companies needs differ when it comes to customer relationship management (CRM). Even divisions within the same organization face disparate CRM challenges. Some need a quick fix for a single issue, others seeks a CRM solution that can tackle multiple customer-facing processes.
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How to Improve the Customer Experience
Efforts to improve the customer experience do little to boost customer satisfaction and loyalty because they fail to connect with customers and anticipate their needs. Marketing, sales, customer service and CRM leaders can use this research and the related reports to learn how to be more successful.
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Scott Jennings
Scott Jennings, Director North American Operations, BOARD Int'l: Discusses How BOARD International is Playing a Key Role within the Corporate Performance Management Space.
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Rules & Routing (Brochure)
Organizations in any industry - including finance, healthcare, insurance, education, legal and many others, are looking for ways to reduce costs, better manage their resources, and drive employee productivity, all while incorporating a sound strategy to drive environmental initiatives and reduce waste.
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Rewarding Relationships
Glenn Schneider, SVP & CIO, Discover Financial Services identifies his goal as CIO to deliver bottom-line results faster and more effectively.
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Knowledge is Power
Knowledge at the Point of Sale: The High-Tech Side of Quick Service. A Consona case study revealing
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Keeping the Customer Satisfied
Trent Fulcher of Cincom Systems explains how in order to keep the customer satisfied, you must stop hiding the call center agent because your customer wants to talk.
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The Visible Supply Chain: Ensuring end-to-end optimization
Creating a visible supply chain is an undertaking not to be taken lightly. This project has IT elements, but essentially it is about business performance. Many of the building blocks for a visible supply chain are already in place but you must create visibility deliberately and thoughtfully if it is to serve as a competitive differentiator and a facilitator of improved profitability.
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Spherion Finds Custom CRM a Good Fit for Services Tracking
For decades Spherion has specialized in placing career-minded professionals at talent-hungry companies and lining up armies of temps. Now the staffing and recruiting company is making sure its own unique needs are met by tailoring its customer relationship management (CRM) system to the way it does business.
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FrontRange Foundation Architecture
A real-time enterprise and the ability to have accurate and accessible information from your CRM and Service Management solutions are desires expressed by CIOs and business users worldwide. Despite the challenges, realizing this vision has its obvious advantages: operational inconsistencies are eliminated and users gain real-time access to accurate information to run your business.
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