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The Key to a Customer Centric Enterprise

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Articles in Business Technology

Companies' needs differ when it comes to customer relationship management (CRM). Even divisions within the same organization face disparate CRM challenges. Some need a quick fix for a single issue, others seeks a CRM solution that can tackle multiple customer-facing processes.

SAP now offers two CRM deployment options to meet a sales team's diverse needs. The hosted, Web-based SAP Vustmer Relationship Management (SAP CRM) on-demand solution and the multichannel, integrated on-premise my SAP Customer Relationship Management (mySAP CRM) solution.

Benefits include:

  • Flexibility
  • Growth Potential
  • Long-Term User Adoption
  • Low total cost of ownership
  • High returns on investment
  • Improved customer satisfaction and retention

The two CRM deployment options offered by SAP address the varying needs of an organization and further provide a seamless migration path from on-demand CRM to on-premise CRM.

SAP Enterprise SOA from a Business Perspective
Enterprise service-oriented architecture allows a business to quickly build and modify processes that will thrive in the every changing market.
Riverbed Four Missing Components that Put Your Data Center Consolidation/Migration Project at Risk
Data center consolidation and migration projects are fraught with risk. By using Network Behavior Analysis (NBA) systems to get a handle on dependency information, usage information, change impact information, and post-change problem identification, IT organizations can significantly reduce risk by automating and improving the planning process and minimizing disruption during implementation. Download this informative Riverbed white paper to learn more.
David Barnes David Barnes

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