The Key to a Customer Centric Enterprise

You must be a logged in to view this document.

Click here if you've lost or would like to change your password?

Register on ITO America Business Technology website

Register on ITOAmerica.com and gain access to countless articles, podcasts, videos and more, contributed by some of the top minds in business technology!

Excerpt:

Companies' needs differ when it comes to customer relationship management (CRM). Even divisions within the same organization face disparate CRM challenges. Some need a quick fix for a single issue, others seeks a CRM solution that can tackle multiple customer-facing processes.

SAP now offers two CRM deployment options to meet a sales team's diverse needs. The hosted, Web-based SAP Vustmer Relationship Management (SAP CRM) on-demand solution and the multichannel, integrated on-premise my SAP Customer Relationship Management (mySAP CRM) solution.

Benefits include:

Flexibility
Growth Potential
Long-Term User Adoption
Low total cost of ownership
High returns on investment
Improved customer satisfaction and retention

The two CRM deployment options offered by SAP address the varying needs of an organization and further provide a seamless migration path from on-demand CRM to on-premise CRM.

Enterprise SOA from a Business Perspective
Enterprise service-oriented architecture allows a business to quickly build and modify processes that will thrive in the every changing market.

Four Missing Components that Put Your Data Center Consolidation/Migration Project at Risk
Data center consolidation and migration projects are fraught with risk. By using Network Behavior Analysis (NBA) systems to get a handle on dependency information, usage information, change impact information, and post-change problem identification, IT organizations can significantly reduce risk by automating and improving the planning process and minimizing disruption during implementation. Download this informative Riverbed white paper to learn more.

David Barnes
SVP & CIO, UPS

Read More