IT Optimization America Business Technology PublicationSolution Resource Center
About ITO America
IT Optimization Solution Centers
CIO Resource Centers
Customer Centric Enterprise and Customer Experience Management
Data Center Optimization
Data Center Security and Integrity
Enterprise Mobility
Green IT and Energy Efficient Data Centers
SaaS and Cloud Computing
Service Oriented Architecture and BPM
Unified Business Communications
Virtualization and Data Center Automation
WAN Application Delivery
CIO Thought Leadership and Contributions
Business Technology Analyst Partners and Media Partners
ITO America Testimonials and Previous Clients
ITO America Media Kit
ITO America Information Technology Optimization News
Contact ITO America staff
ITO America IT Industry Events
Current Edition of Business Technology Publication
ITO America Latest Business Technology Publication

You requested the following document:

Taking a Predictive View on Customer Experience Management

Taking a Predictive View on Customer Experience Management

The environment that creates customer dissatisfaction-related churn in video services, is primarily caused by the reactive approach that cable companies take toward problem resolution. HCL advocates the use of technology to create capabilities that drive a proactive and preventive approach to problem identification and response. Such capabilities can create competitive advantage in such a market, stanching revenue loss and safeguarding overall enterprise networth. In the sections below, we examine in detail the current scenario in the video services market and present a technology framework that can enable this.

Continue to Document

Other resources by HCL: