SaaS & Cloud Computing

Customer Centric Enterprise and Customer Experience Management

Green IT and Energy Efficient Data Centers

Virtualization and Data Center Automation

CIO Thought Leadership and Contributions

Business Technology Analyst Partners and Media Partners

ITO America Testimonials and Previous Clients

ITO America Information Technology Optimization News

Latest Edition of Business Technology Magazine

CIO Executive Panels - SaaS & Cloud Computing Discussions

Jimmy Wales

Founder, Wikipedia

Dr. Stephen Herrod

SVP of R&D and CTO, VMware

Barbara J. Desoer

Global Technology & Operations, Bank of America

Mike Gotta

Principal Analyst, Burton Group

John Madden

Research Director, Ovum

Craig Roth

Vice President and Service Director, Burton Group

The way we work is changing rapidly, offering an enormous competitive advantage to those who embrace the new tools that enable contextual, agile and simplified information exchange and collaboration to distributed workforces and networks of partners and customers.

Enterprise 2.0 is the term for the technologies and business practices that liberate the workforce from the constraints of legacy communication and productivity tools like email. It provides business managers with access to the right information at the right time through a web of inter-connected applications, services and devices. Enterprise 2.0 makes accessible the collective intelligence of many, translating to a huge competitive advantage in the form of increased innovation, productivity and agility.

ITO will cover the main areas of Cloud Computing, SaaS, Social Networking and Search 2.0 which have been fuelling investment at the enterprise level over recent months.

Gartner Report: Magic Quadrant for Web Hosting and Hosted Cloud System Infrastructure Services (On Demand)
The Gartner Magic Quadrant is widely recognized as one of the most influential reports for enterprises seeking to evaluate hosting vendors. Its evaluation is based on completeness of vision, including market understanding, product strategy and innovation, among other criteria. The Magic Quadrant also assesses ability to execute, which includes operations and overall viability, among other criteria.

Strategies for Success: How the Cloud will Help Global Organizations Take Advantage of the Economic Recovery
This independent report was commissioned by Savvis and conducted by Vanson Bourned in April 2010. The research surveyed CIOs, IT Directors and Heads of IT in the U.S., U.K., and Singapore from medium to large enterprises and the public sector. The findings reveal that respondents fully anticipate significant growth in outsourcing.

ESG Whitepaper - The Cloud-Based Threat Defense Model
While the economic forecast remains uncertain in 2010, ESG's research indicates an increase in IT spending with a focus on security and risk management initiatives. Why are CIOs still so concerned about security? Which security technologies will they purchase?

Path to Cloudsourcing
Enterprise adoption of the cloud is accelerating. A recent Datamation survey of enterprise IT customers shows that 60% of enterprises are using one or more cloud applications today and even more importantly, 90% plan to in the next few years.

Taking Control of Real Applications and Business Transactions in the Cloud
In this ITO America podcast, Linh Ho, Director of Product Marketing at OpTier, discusses the clients concerns that cloud computing brings to their enterprises, and how business transaction management (BTM) becomes a catalyst to help them onboard applications to the cloud.

Exploring the Cloud
In this Thought-Leadership Interview, Surendra Reddy, Former VP of Cloud Computing at Yahoo!, defines 'cloudonomics,' talks about cloud security, and explains why he believes companies should deconstruct their IT infrastructure and embrace cloud.

Enterprise Strategy Group: Cloud Storage 101 & Bycast's Role in the Cloud Storage Infrastructure
In this educational video, ESG clarifies cloud storage terminology including: cloud storage service providers, cloud storage enablers, private cloud storage, public cloud storage, and hybrid cloud storage. It also explains the fundamentals of how, why, where, and when cloud storage services are best applied.

Simplifying the IT Environment for Better Productivity
Chris O'Connor of IBM discusses how companies are often hampered by the time-consuming assembly of different IT components. Many need help organizing IT delivery to use IT effectively. With CloudBurst, companies can consolidate multiple components and simplify their environment.

Demystifying the Cloud: A Closer Look
Business and IT leaders are becoming increasingly aware of the capabilities and potential benefits of Cloud Computing. The economics of Cloud Computing are compelling enough for many companies to move ahead with planning or implementation. This webinar reviews key cloud computing concepts; challenges IT Professionals need to be aware of and the requirements for an organization to build a cloud-ready Data Center.

Cloud Computing: Innovation that Drives IT and Operation Efficiencies
Rick Mayo, Senior Market Manager for Cloud Computing, IBM and Dennis Drogseth, VP Research, Enterprise Management Associates examine what a cloud is, key challenges faced by the enterprise and benefits including ROI in managing a cloud environment.

Designing a Responsible Cloud Infrastructure
Cloud computing implementations have the potential to drive significant improvements in operational efficiency and reductions in operational expenditures.

Optimizing Cloud Computing to Support Application Delivery
A Critical Look at Key Technologies to Help Ensure that Your Cloud Investments Work For and Not Against You: While a there is a lot of industry hype around Cloud, and while many IT organizations feel under pressure to move to Cloud computing in order to cut costs, industry data shows that transitions to Cloud are greatly enhanced when supported by superior levels of service management.

The Relevance of Cloud Infrastructure to Enterprise Challenges
This white paper reviews the evolution of data center outsourcing, and introduces cloud offerings within this historical framework. To help clarify the playing field, it presents a high-level overview of various cloud service types, narrowing the focus to infrastructure cloud offerings, and, more to the point, to those service in this market targeted to enterprise buyers.

Accelerating Time to Market: Application Development and Test in the Cloud
The cloud services market is now directly addressing the needs of application developers, with an emerging class of services that provides fast, on-demand provisioning; instant scale up and down capabilities, and support for multi-tier application architectures, as well as workload migration capabilities and a pay-as-you go model.

Wall Street Systems Case Study
Wall Street Systems sought a world-class, managed infrastructure services provider to host its systems, databases, network, and security. By choosing Savvis as a provider for all its infrastructure, Wall Street Systems is succeeding in the fiercely competitive SaaS marketplace by delivering reliable, scalable, mission-critical solutions to its highly demanding client base.

IDC Case Study: Banner Health Implements Bycast Scale-Out Storage in the Cloud
Changes in the healthcare provider segment industry are having an impact on storage and IT infrastructure. As providers shift from legacy paper-based processes to automated tasks enabled via healthcare applications, more patient information is born online.

Taking Down the Bad Guys: The Fight Against Malware
An interview with Martin Lee: Martin Lee plays an instrumental role in detecting, monitoring, and investigating patterns and algorithms used by the world's cybercriminals, and developing rules to intercept new and future e-mail-borne exploits before they reach MessageLabs customers.

Removing the Barriers to IT Governance: How On-Demand Software Changes the Game
IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today's CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.

Strengthen Your Business with Cloud Computing
How can you ensure less downtime and greater resiliency of your distributed systems, information and applications if they do become unavailable? IBM can help your enterprise develop a cost-effective strategy to manage and store your data, along with our recovery capabilities that can provide protection against data loss and downtime.

The Benefits of Cloud Computing
Cloud computing provides a environment that enables organizations to leverage emerging technologies addressing growing business challenges and help companies to be more competitive in a cost-effective manner. With experience at all levels, IBM is uniquely positioned to collaborate with clients to enable them to reap the benefits of cloud computing

Staying Aloft in Tough Times: Why Smart, Innovative Businesses are Turning to Cloud Computing
As IT budgets continue to be stretched, cloud computing is enabling CIOs to do more with less. Virtualization, standardization and other fundamental features of cloud computing are lowering the cost of IT, simplifying IT service management and accelerating service delivery.

Why On-Demand BI? 9 Substantial Benefits of BI in the Cloud
Learn how BI in the Cloud can simplify and broaden your Business Intelligence effectiveness. This paper examines how Software as a Service (SaaS) works for BI - including a case study - and why this latest advance in information agility brings substantial benefits to businesses.

Cloud Computing: Marketing Hype or Sound Business Strategy?
Many are finally in agreement that the potential of cloud computing is real and ready. However, there are practical considerations that need to be addressed. Explore the benefits of cloud computing and address the three primary concerns of security, availability and control.

On-Demand IT Governance: A Powerful Tool for Enhancing the Strategic Value of IT
Today, IT plays a key role in determining a company's success by leading strategic initiatives and providing technology solutions that help the business gain competitive advantage in the marketplace.