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FrontRange Foundation Architecture



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Articles in Business Technology
Excerpt:

A real-time enterprise and the ability to have accurate and accessible information from your CRM and Service Management solutions are desires expressed by IT managers and business users worldwide.

Despite the challenges, realizing this vision has its obvious advantages: operational inconsistencies are eliminated and users gain real-time access to accurate information to run your business. Bottom line, the entire enterprise becomes more responsive and competitive.

FrontRange Solutions, a global leader in service management, CRM, and voice application solutions for the growing and distributed enterprise markets, has delivered a next-generation technology platform designed to help companies realize the vision of a totally integrated application platform.

The FrontRange Foundation architecture, the result of five years of product design and refinement, provides companies with an integrated technology platform that allows them to deploy, manage, and optimize their solution.

The FrontRange technology vision is straightforward: provide powerful, ready-to-deploy solutions that can be extended to meet the exact needs of our dynamic customers. The FrontRange Foundation makes good on the vision by providing a platform that is:

  • Built on a common architecture supporting all FrontRange applications
  • Flexible enough to be configured and supported by non-technical experts yet powerful enough to satisfy the most demanding enterprises
  • Designed to integrate with third-party applications and legacy data sources
  • Built on industry standards
  • Designed to be secure, scalable and extendable


SAP The Key to a Customer Centric Enterprise
Companies needs differ when it comes to customer relationship management (CRM). Even divisions within the same organization face disparate CRM challenges. Some need a quick fix for a single issue, others seeks a CRM solution that can tackle multiple customer-facing processes.