ITO America Business Technology Publication
About ITO America
IT Optimization Solution Centers
CIO Resource Centers
Customer Centric Enterprise and Customer Experience Management
Data Center Optimization
Data Center Security and Integrity
Enterprise Mobility
Green IT and Energy Efficient Data Centers
SaaS and Cloud Computing
Service Oriented Architecture and BPM
Unified Business Communications
Virtualization and Data Center Automation
WAN Application Delivery
CIO Thought Leadership and Contributions
Business Technology Analyst Partners and Media Partners
ITO America Testimonials and Previous Clients
ITO America Media Kit
ITO America Information Technology Optimization News
Contact ITO America staff
ITO America IT Industry Events
ROI Analysis

Business Technology Whitepapers and Articles
Business Technology Article
PDF Document Download


ROI of IP Telephony

You must be a logged in to view this document.

Click here if you've lost or would like to change your password?
Register on ITO America Business Technology website

Register on and gain access to countless articles, podcasts, videos and more, contributed by some of the top minds in business technology!

Verify Password:
Password must be 7-15 characters in length.
Articles in Business Technology

Whether companies are just starting, continuing, or finished with their IP telephony deployments, one thing's for certain: They need to manage these newly converged networks in order to maintain unified business communication. They must deliver voice traffic over the IP network in a way that is consistent and predictable.

Nemertes Research, specializes in analyzing the business value of emerging technologies and implement solutions that strengthen the communications strategy. Many IT managers view the task of deploying IP telephony as much easier than it actually is. Nemertes Research shows many companies don't spend enough time evaluating management and monitoring tools, nor do they budget appropriately - until they have had enough issues to force them into a quick purchase to solve an urgent problem.

In order to establish the baseline costs associated with IP telephony, Nemertes concentrated on measuring the following:

  • Operational start-up
  • Capital
  • Ongoing operations

The most effective way to manage IP telephony is with a combination of tools that monitor both network and application performance within business communications. IP telephony specialty tools are made from the ground up to monitor, manage, and troubleshoot IP telephony as an application. Combining these tools with a MoM provides IT staffs an integrated view of network performance, such as quality-of service parameters, as well as IP sound quality and performance metrics.

The bottom line: Companies can save up to 90% of their per-unit operational costs by using specialty tools for IP telephony monitoring.