Mobile technology is fast emerging from the gadget stage. Today, there are hundreds of real-world examples of mobile technology empowering knowledge workers and adding real value to important business processes. For many companies, mobility has seeped into the organization through tactical solutions to specific field problems few have come to mobility with a strategic vision from the outset. Therefore achieving real value isn't always straightforward. Mobile and wireless technologies are changing fast and notoriously averse to standardization. Users will continue experiencing technology fragmentation, interoperability issues and rapid obsolescence in the coming years. For companies deploying mobile solutions it is becoming increasingly important to evolve from tactical mobility projects to a consolidated, managed, enterprise wide approach to mobility, to limit operational costs and security risk. As companies do so, a distinction is emerging in the way that they need to think about the information needs of mobility workers, such as field service technicians, versus the mobile needs of information users, such as executives. The enterprises which profit most from mobility will be those who look on it not just as another technology, but as an opportunity for business process improvement.