Cisco/Time Warner Case Study

With Cisco Unified Communications, Warner Pacific Insurance Service, a leading provider of insurance products of Westlake Village, CA, has improved client service and reduced teleworking costs.

Warner Pacific added a second building to its headquarters in 2004 and then decided to replace its private branch exchange and take advantage of the opportunity to consolidate its previously separate business communications applications.

A primary requirement for the new system was the ability to serve more users without requiring the company to purchase additional support modules and further strengthen their unified enterprise model. Additional business criteria required:

• Support company growth
• Enhance customer service
• Reduce telephony costs

Finally, to avoid hiring new IT staff, Warner Pacific wanted the ability to perform moves, adds, and changes without paying a service provider. Ultimately the company chose Cisco solutions.

Warner Pacific now uses Cisco Unified Communications Manager for call processing, Cisco Unity, Cisco Unified MeetingPlace for conferences, and Cisco Unified MobilityManager with the Cisco Mobile Connect application to reach mobile company employees on their mobile phones.
Valued business results include:

• Saved $150,000 to $200,000 US dollars annually
• Warner Pacific credits Cisco Unified Communications with helping employees become more productive
• Cisco Unified Communications strengthens the Warner Pacific brand
• Warner Pacific can more easily retain customer relationships if any employee leaves the company

In the future, Warner Pacific is considering using its Cisco Unified Communications system to offer hosted voice services for its brokers' offices, providing another value-added service even while creating a new revenue stream.