Value of Management

During the dot com era, few Information Technology (IT) organizations were under much pressure to show the business value that they provided. Today, the business value of effective infrastructure management must be recognized.

Network management, however, enables an effective IT infrastructure and acceptable application performance, both of which are required in order for an organization to be able to achieve its key business goals.

After 9/11 the primary goal of most businesses was to reduce cost, however today organizations incur a variety of goals just as important. One of these goals is to become an agile organization, meaning on that can respond in a real time enough fashion to situations that impact the health and well being of the organization and its stakeholders. In order to become more agile, organizations need to modify their business processes.

One way that organizations become more agile is by implementing new applications. Ensuring the acceptable performance of these applications is becoming increasingly difficult due to:

• Centralization of IT resources
• Decentralization of employees
• Increasingly distributed nature of applications
• Deployment of chatty protocols such as CIFS, dense protocols such as XML, and computationally complex protocols such as SSL

When companies redesign business processes, they are typically looking to accomplish at least one of the following goals:

• Reduce the time that the process takes