CIO Executive Panel: Discussion on BSM & ITILv3

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Excerpt:

Nathan McNeill joined Bomgar as a co-founder in 2003 and is responsible for aligning product strategy with the needs of Bomgar's over 3,500 customers. He also establishes and maintains technology partnerships and is instrumental in expanding Bomgar's customer base.

Lou Hunnebeck is Third Sky's VP of ITSM Vision & Strategy, devoted to advancing Third Sky's presence in the market. Ms. Hunnebeck is a dynamic speaker and an engaging instructor and holds her ITILv2 Service Manager and ITILv3 expert certifications.

Robert Stroud is VP IT Service Management and Governance Evangelist at CA. He is dedicated to the development and communication of industry best practices and acts as a strong advocate for the customer.

Bomgar Software and ITIL
Bomgar software can accelerate ITIL initiatives and speed incident management and problem resolution with comprehensive root-cause analysis tools.

ITILv3: Get ready for the next chapter in service management
ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes.