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| Excerpt: The ultimate goal of business process management is performance management: managing the performance of the organization and its business network by using all assets in ways that achieve a common set of goals and objectives. Performance management enables all individuals to work across strategic, tactical and operational levels to align actions so that the organization produces rapid, effective responses to business challenges. BI is also a critical tool for analyzing process data. Without it, it's virtually impossible to measure, evaluate and control business processes. Through process performance reports, BI gives business process managers the means to measure process execution as well as to gain insight into future workflow design improvements. To automate and improve business processes involves not only business process decisions but technology choices. Bringing together BI and BPM capabilities need not require a large investment in a single enterprise-wide technology. It is possible to procure a solution that can be implemented quickly without sacrificing the ability to scale and then built out incrementally. For many companies, this will represent the most manageable and cost-effective choice. |
