Business Service Management Puts You Ahead of the ITILv3 Curve

The distinction between IT and the business has blurred, and the language of IT has been replaced with the language of the business.

BSM is now an ITIL best practice. ITILv3 defines it as the ongoing practice of governing, monitoring, and reporting on IT and the business service it impacts. It's an approach that leverages processes and technology to make the goals of IT and the goals of the business one and the same.

BSM solutions and ITIL practices work together to help manage IT from a business perspective. Solution developers are working closely with ITIL processes and service management solution continue to converge.

Successful IT organizations should consider IT's contribution to business value in every decision they make and every project they undertake. ITIL best practices support this approach to managing the IT infrastructure.

ITILv3 builds on the version 2 foundation to advance IT industry thinking to the next level of service management maturity. The new goal of integrating IT with the business means a new role for IT professionals. Business managers today expect you to leverage technology in ways that will make business more innovative.

To meet their expectations, you need to understand new technology directions so you can unleash the power of technology innovations, not only to increase the effectiveness of business processes, but also to open new business opportunities with creative new services and products. Fortunately, with ITILv3 and BSM, you have the processes and tools to make this leap to an exciting and challenging future.