PDF Document Download
A Practical Approach to Unified Communications
You must be a logged in to view this document.
Many companies are considering moving to pure IP-telephony systems in order to adapt their business communications, but some IT managers remain wary of the risks and costs associated with ripping out their current infrastructure and taking the IP plunge.
Unified communications (UC) means different things to different people. Examples include unified messaging (UM), fax, email messaging via a single interface, presence awareness, etc. UC systems can do more intelligent routing based on what's on the user's calendar, their presence status, and personal priorities and rules. UC can be overwhelming for many companies, because it is not a single product, rather a solution made up of many components, all of which need to be integrated together in order to work in a unified, seamless fashion.
Using a modular approach to adding UC capabilities enables companies to deploy features as the needs of specific workforce segments and/or individual users dictate.
Unified communications solutions provide myriad benefits for enterprises and individual users, and provide a bridge between the TDM and IP worlds.