Leveraging Full Services Co-Sourcing Model to Reduce IT Cost by 50%

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The retailer was looking for a partner to handle application management, application development and infrastructure. They called on HCL for an innovative outsourcing solution that would reduce costs and ensure top-quality service. HCL Responded with a comprehensive program which included customer retained IT Business Strategy for Business Innovation and preeminent governance, transparent and flexible commercial model showing accelerated P&L impact, maximized variable cost- and reduction in IT intensity, yet increasing IT Maturity through the co-sourcing partnership.

HCL Provides Complete IT Support to the Client's Constituent Companies and Simplifies a Scattered IT Environment
Our client is a Fortune 1000 company, a designer, marketer and wholesaler of over 35 brands with best-in-class product expertise across five divisions - apparel, footwear, Jeanswear, jewelry and handbags. It provides a wide range of clothing, shoes and accessories for men, women and children. The firm operates about 940 outlet and specialty stores, as well as branded e-commerce sites.

HCL Optimizes Operational IT Costs for a Leading Home Furnishing Retailer through Managed Services
Our client was looking for a partner who could help increase its IS capabilities by bringing in standardized yet flexible processes and enabling cost savings. This would allow the client to focus on its core business of home furnishing and design better.

HCL Takes Over IS functions for Europe's Leading Electrical Online Retailer
The client was looking for a single offshore outsourcing partner. In February 2006, they entered into a multi-year, multi-service, multi-million-dollar IT outsourcing deal with HCL to provide application and infrastructure support and development services to its IS function. The entire IS department has been outsourced to HCL. The HCL team architected a smooth transition to handle a range of citical IT components.

HCL Provides an eCommerce Solution that Increases Site Traffic and Sales
HCL entered into a relationship with this client in 2004. Since then, it has evolved a stable onshore-offshore model along with the many innovative solutions that have assisted the organization in its multi-dimensional growth.

HCL Provides End-to-End Management of Tier-1 Applications for a Leading Apparel and Footwear Brand
The client had a decentralized organization running multiple systems with the same teams helping to build new things for the business, while supporting the existing systems. HCL's engagement with the client has helped to ensure availability of Tier-1 applications at all times for the business, leading to improved time-to-market. HCL has delivered 30- 40% direct savings to the client in the last three years from application support and maintenance, while reduced aging of 30-day old tickets to zero.