HCL Provides Complete IT Support to the Client's Constituent Companies and Simplifies a Scattered IT Environment

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The key business challenges that needed to be addressed included: highly complex systems landscape limiting scalability and flexibility, with high TCO, heterogeneous business process environment making it difficult to respond quickly to business changes and to allow systemic integration of new acquisitions, huge cost of maintenance of the business and systems infrastructure, high concept to store cycle time and cost, no application available for CXOs and senior management to check the health of the company at any point in time, huge M&A costs and effort, non-compliance to Sarbanes Oxley, and low system reliability and performance.

HCL has built a strategic partnership with the client over the last five years, building domain strength and creating value. The relationship has been strengthened over time and several projects. HCL is currently exploring further improvements to the existing system in order to help the company take its operations transformation to the next level.

Taking a Predictive View on Customer Experience Management
The environment that creates customer dissatisfaction-related churn in video services, is primarily caused by the reactive approach that cable companies take toward problem resolution. HCL advocates the use of technology to create capabilities that drive a proactive and preventive approach to problem identification and response. Such capabilities can create competitive advantage in such a market, stanching revenue loss and safeguarding overall enterprise networth. In the sections below, we examine in detail the current scenario in the video services market and present a technology framework that can enable this.

HCL Takes Over IS functions for Europe's Leading Electrical Online Retailer
The client was looking for a single offshore outsourcing partner. In February 2006, they entered into a multi-year, multi-service, multi-million-dollar IT outsourcing deal with HCL to provide application and infrastructure support and development services to its IS function. The entire IS department has been outsourced to HCL. The HCL team architected a smooth transition to handle a range of citical IT components.

HCL Provides End-to-End Management of Tier-1 Applications for a Leading Apparel and Footwear Brand
The client had a decentralized organization running multiple systems with the same teams helping to build new things for the business, while supporting the existing systems. HCL's engagement with the client has helped to ensure availability of Tier-1 applications at all times for the business, leading to improved time-to-market. HCL has delivered 30- 40% direct savings to the client in the last three years from application support and maintenance, while reduced aging of 30-day old tickets to zero.

HCL Provides an eCommerce Solution that Increases Site Traffic and Sales
HCL entered into a relationship with this client in 2004. Since then, it has evolved a stable onshore-offshore model along with the many innovative solutions that have assisted the organization in its multi-dimensional growth.

Leveraging Full Services Co-Sourcing Model to Reduce IT Cost by 50%
Retailers are experiencing challenges and in midst of these challenges the retailers often have a scattered IT environment between various third party vendors & their in-house IT departments. Indian Outsourcer HCL Technologies has helped one of the largest global specialty retailers through it's full services co-sourcing model in a multi service multi-year multi-million dollar engagement.