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Document: HCL Provides an eCommerce Solution that Increases Site Traffic and Sales
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Excerpt:
The focus was on supporting the client's applications through robust design and architecture which helped to link the backend systems to the web store order processing systems. Developing the catalogue management system for maintaining product-related data, web store for B2C orders and customer relationship management and integrating
them with the existing order management system, were the first two phases of a threestep process. The last phase required customization of JDA MMS - the backbone of the order management system - to cope with the requirements of the new integrated systems. In addition, the master data management applications were re-engineered as
well. The relationship with the client, which directly had a tangible positive impact on client's profits, is projected to increase five-fold in purely quantitative terms alone. Qualitatively,we continue to collaborate in order to develop the best possible solutions for the client, to further add business value to the process.
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HCL Takes Over IS functions for Europe's Leading Electrical Online Retailer
The client was looking for a single offshore outsourcing partner. In February 2006, they entered into a multi-year, multi-service, multi-million-dollar IT outsourcing deal with HCL to provide application and infrastructure support and development services to its IS function. The entire IS department has been outsourced to HCL. The HCL team architected a smooth transition to handle a range of citical IT components.
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HCL Provides End-to-End Management of Tier-1 Applications for a Leading Apparel and Footwear Brand
The client had a decentralized organization running multiple systems with the same teams helping to build new things for the business, while supporting the existing systems. HCL's engagement with the client has helped to ensure availability of Tier-1 applications at all times for the business, leading to improved time-to-market. HCL has delivered 30- 40% direct savings to the client in the last three years from application support and maintenance, while reduced aging of 30-day old tickets to zero.
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Taking a Predictive View on Customer Experience Management
The environment that creates customer dissatisfaction-related churn in video services, is primarily caused by the reactive approach that cable companies take toward problem resolution. HCL advocates the use of technology to create capabilities that drive a proactive and preventive approach to problem identification and response. Such capabilities can create competitive advantage in such a market, stanching revenue loss and safeguarding overall enterprise networth. In the sections below, we examine in detail the current scenario in the video services market and present a technology framework that can enable this.
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Leveraging Full Services Co-Sourcing Model to Reduce IT Cost by 50%
Retailers are experiencing challenges and in midst of these challenges the retailers often have a scattered IT environment between various third party vendors & their in-house IT departments. Indian Outsourcer HCL Technologies has helped one of the largest global specialty retailers through it's full services co-sourcing model in a multi service multi-year multi-million dollar engagement.
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