HCL Takes Over IS functions for Europe's Leading Electrical Online Retailer

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The client is one of Europe's leading electrical online retailers with over $12 billion in revenue, trading through more than 1,200 physical and online stores, spanning 28 countries and employing 40,000 people. More than 100 million customers shop in-store and online every year.

Through a multi-channel approach, our client offers customers a comprehensive range of after sales services. Besides focusing on brown goods, it also focuses on more specialized items like PCs, accessories and mobile telephony equipment. This has helped the client maintain a balance between insulation from product lifecycle vagaries and exposure to fast growing sub sectors.

Taking a Predictive View on Customer Experience Management
The environment that creates customer dissatisfaction-related churn in video services, is primarily caused by the reactive approach that cable companies take toward problem resolution. HCL advocates the use of technology to create capabilities that drive a proactive and preventive approach to problem identification and response. Such capabilities can create competitive advantage in such a market, stanching revenue loss and safeguarding overall enterprise networth. In the sections below, we examine in detail the current scenario in the video services market and present a technology framework that can enable this.

HCL Provides Complete IT Support to the Client's Constituent Companies and Simplifies a Scattered IT Environment
Our client is a Fortune 1000 company, a designer, marketer and wholesaler of over 35 brands with best-in-class product expertise across five divisions - apparel, footwear, Jeanswear, jewelry and handbags. It provides a wide range of clothing, shoes and accessories for men, women and children. The firm operates about 940 outlet and specialty stores, as well as branded e-commerce sites.