Bern Elliot VP Research, Gartner

Bern Elliot Bern Elliot is a Research Vice President in the Communications Applications area. His research focus is Unified Communications, Contact Centers, and VoIP. Prior to joining Gartner he has served in a variety of technical and managerial roles. Responsibilities included CTI Architect for two Fortune 100 financial services firms, principal architect for a global message network for a Fortune 10 firm, strategic assessments of call center products for major North American and European switch vendors, and Internet product planner for a wireless messaging start-up. Mr. Elliot was founding chair and coordinator for several Internet messaging and directory standards initiatives and has worked with Wharton Business School faculty developing models for telecom technology adoption. He holds a Masters Degree in Computer Sciences from the University of Massachusetts/Amherst and patents in the voice messaging groupware area.